Question: Are the products authentic?
Answer: All products are 100% authentic and have KFDA. We sell only products that are produced in Korean factories.
Question: What is the expiry of the products?
Answer: Most products will be carrying a minimum 1 year remaining shelf life with some exceptions where we will either inform about the expiry date on the product online or contact the customer before shipment.
Question: How to use your products?
Answer: We do not provide specific instructions on how to administer or use our products as we are not aware of our customer’s medical histories and health conditions. We strongly recommend that these products are used solely by licensed professionals who have received training and experience with these products. We are not responsible for any negative effects caused by improper use of these products.
Question: What if the ice pack is melted when I’ve received my parcel?
Answer: The shipping time can take from 1 to 8 days, during this time the ice might be melted but since the package is packed well, there is no opportunity for air to get inside, the temperature remains below 8°C.
Question: How can I place an order?
Answer: You need to add the products to the cart and indicate their quantity. After that, fill in all offered fields with your contact information. This information will be required for delivery.
Question: What happens after I place an order
Answer: Your order will immediately be placed in our system and the manager will contact you during working hours and inform you about delivery and payment ways.
Question: Can I change my order?
Answer: If you want to change a placed order, you need to contact our manager by email or WhatsApp and he will help you change it.
Question: Is there a minimum order quantity?
Answer: Yes, the minimum order should be $ 150 or 5 pieces of any product.
Question: What currency are your prices in?
Answer: All prices are in USD ($)
Question: Do you work with price lists?
Answer: Unfortunately, we don't work with price lists. You can find all prices and discounts on our site.
Question: Where can I see wholesale prices?
Answer: You can get wholesale prices only after you register on our website as a wholesale buyer. Wholesale prices for the requested products are provided by the manager via email or WhatsApp.
Question: What payment methods do you have?
Answer: Payment can be made in the following ways: bank transfer SWIFT, transfer through the transferwise.com application, and you can also pay using the service Yandex.Money. Please contact us regarding bank transfers.
Question: Which is the easiest way to pay?
Answer: The easiest way is to make a transfer using the transferwise.com app. The manager will send you instructions on how to make a transfer. It will take you no more than 5 minutes.
Question: Why don’t you accept PayPal?
Answer: Unfortunately, PayPal does not allow transactions for medical-related items such as toxins and fillers.
Question: How fast will you ship my order?
Answer: After the money is received in our account, your order will be dispatched within 2 business days. If you order a product that is not popular or is out of stock, the dispatch period may be extended by another 2 days.
Question: Which countries do you ship to?
Answer: We ship to most countries world wide. If there is no way to send to your country, our manager will contact you and inform you about it.
Question: Which courier company do you use to ship the order?
Answer: We ship orders by courier and postal services. Delivery times depend on the chosen delivery method and the country of destination:
DHL, FedEx, UPS - from 2 working days;
EMS - from 4 working days.
Question: How much does the delivery cost?
Answer: Shipping costs depend on the weight and volume of products, as well as the destination country. After you have placed your order, our manager will calculate and send you an invoice including delivery.
Question: How can I track my order?
Answer: The same day as we ship your order, you will receive a tracking number enabling you to follow your consignment online from departure of our warehouse till arrival at your desired destination.
Question: My package is delayed - what can I do?
Answer: The maximum delivery time is sixty (60) working days, as established by law. However, it is very unusual that a delivery will take more than 1-3 working days by FedEx or DHL and 4-8 working days by EMS. If a package is delayed we will open a case at our forwarders but we cannot resend or refund a package until after the sixty (60) working days.
Question: My package has been suspended in custom duties - what can I do?
Answer: Please note, it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package, we will either resend the package or refund the amount of the products. To resend, you need to pay the shipping cost again. Please note, we only make a refund if we receive the returned package - we do not take responsibility for seized goods.
Question: Can I pick-up my order in your warehouse?
Answer: Yes, get in touch with our manager and he will give you information about where and how you can pick-up your order.
Question: Can I return an item?
Answer: If you are not satisfied with your purchase for any valid reason, contact us by email at [email protected] no later than 3 days after the delivery date. No refund will be honored if the product has been opened, used or damaged (including damage incurred during delivery). Returns can only be honored if the product is returned intact.
Question: Will I be refunded the full value of my order?
Answer: Your refund will be issued by the original way used to place the order. Shipping costs are not refunded. Please note, that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process. All refund requests must be sent over email to [email protected] so that they are traceable. No refund can be accepted via the phone, live chat or website enquiry.
Contacts and company information:
Question: When is customer service open?
Answer: Please contact us via email or WhatsApp and Telegram every day: 09:00 AM to 10:00 PM (CET) or 04:00 AM to 05:00 PM (EDT)
Question: Do you have distributors in my country and can I become a distributor for you?
Answer: We only sell products through our online store and we don’t work with distributors in the individual countries.
Question: Do you have bank accounts in other countries than South Korea?
Answer: Please note, we have only one bank account in South Korea (in different currencies) and we don’t have bank accounts in any other country. Should we change bank account details, for some reason, you will be notified through an official email from us. Please be aware of fraudulent e-mails and sudden changes – it can be phishing.
Question: I received a message from a phone number or email that is not listed on your website. Can I place an order or get any information on this number or email?
Answer: No, this is not our representative. We work with you only on the contacts listed on our website. We can send you email only with domain firstname.lastname@example.org