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Shipping Methods


Delivery

We have experience and know the main features of sending products to more than 50 countries all around the world. Our experts will help you choose the most convenient delivery method after confirming the order. 

There is always a large assortment of products in our warehouse, therefore, as a rule, we send orders on the same day.

How we send orders:

  • If we get your payment to our bank account before 12:00 in the morning 12:00 (a.m), it will be sent on the same day.

  • If we get your payment to our bank account after 12:00 in the morning (a.m), it will be sent the next day.

  • If we get your payment to our bank account on Friday after 12:00 (a.m), it will be sent on Monday.

  • If the product you are interested in is currently out of stock in the warehouse, we will send the order in 1-2 working days.

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We make deliveries with verified courier services:

    • FedEx 
    • DHL
    • EMS
    • UPS

Immediately after shipment, we will send you the tracking number of the parcel and consult regarding the delivery time.

For wholesale customers, we deliver products to the warehouse of your logistics operator in Korea. The cost and terms are clarified according to the request. 

Lost or Delayed Deliveries

Before placing an order, it is a must to check the rules and regulations of the customs service of your country.  If your package was suspended at the border, please contact your local customs office to pay the tax and get your package.

If your package is delayed or not tracked because of the shipping company, our staff will do their best to facilitate its search.

We accept returns of any product in the following cases:

  • If the product has manufacturing defects  

  • If an incorrect order was received

To request a return, please contact us by email or call our support team. We will definitely resolve the situation and make a refund.

You can find information about the refund of your money in the section Payments.